Auto DS: AI Dropshipping & POD

Auto DS has a nice selection of items to choose from and has a nice user interface. After working with support, I was able to learn and get better with executing orders through their platform.

This is an updated review from my previous one, and here I am almost a month later with even more problems. After over 4 years of using AutoDS, I’ve reached a point where the platform’s constant issues are causing my business significant losses. It’s become more trouble than it’s worth.

The most frustrating and damaging issue is the ongoing problem with product images randomly disappearing from listings. There are no notifications when this happens—images are just gone, and if you don’t catch it quickly, it can completely ruin your product listings. This isn’t just an inconvenience; it’s a massive problem that causes:

SEO hits: Missing images hurt product visibility and search engine rankings.

Ad performance issues: Paid ads end up running for listings with broken images, wasting money and damaging ad scores.

Customer trust issues: Listings without images look unprofessional and drive customers away.

Lost sales and wasted time: Hours are spent manually identifying and fixing affected listings.

When I reach out for support about this issue, I often get irrelevant questions as if the support team doesn’t recognize this as a recurring problem. It’s frustrating to explain the same issue repeatedly instead of getting a real solution. Just asking for help can take days, and getting an actual resolution often takes weeks.

Unfortunately, this is far from the only issue. The auto-order system has been unreliable, leaving orders stuck in "in order progress" status for extended periods without explanation. This directly impacts my business and creates unnecessary headaches. Worse yet, if I don’t catch failed orders and manually report them, AutoDS won’t refund me—even though suppliers refund AutoDS directly. This forces me to constantly audit my account for errors.

Billing issues are also a consistent problem. I’ve been charged for auto credits that never appeared in my balance and for orders that were never processed. Then, you must contact support and wait another week or two to get what you paid for. These charges only get refunded if I happen to notice and report them—otherwise, AutoDS keeps the money. It feels unfair and unprofessional.

Customer support has been a major disappointment. While responses are quick, the actual solutions are painfully slow. It often feels like support agents are stalling or passing the buck rather than taking ownership of issues. It’s disheartening to deal with support that doesn’t seem to understand the urgency of problems that disrupt my business.

The only positive has been Dorina from the support team. She’s truly a lifesaver—always understanding, proactive, and genuinely dedicated to helping. She’s been the only person who consistently gets things done and treats my business like it matters. I can’t thank her enough, but sadly, she can’t carry the entire support team on her own.

It’s incredibly disappointing to see how much AutoDS has declined over the years. At this point, I can’t recommend this service to anyone serious about their dropshipping business. The platform’s instability, unreliable support, and constant disruptions have made it more harmful than helpful. I’m seriously reconsidering my continued use of AutoDS.

Very happy with this App so far. Not everything works perfectly everytime, but the support via chat & mail is amazing and seems to be there 24/7 which is just what I need to do my online-business. Great response time also on weekend-days!

I highly recommend this app. Coming from a background in support for web & mobile apps, this team did it right and the information is easy to find and easy to understand. Take your time and look at everything they have to offer because the features are all over the place.

It was simple and convenient teaching me quite a lot of knowledge for a great cost. Would highly recommend to anyone!