Click & Drop
- Pricing
-
Free to install. Additional charges may apply.
- Rating
- 2.0 (57)
- Developer
- Click & Drop
Featured images gallery
Click & Drop from Royal Mail is a quick and easy solution to choose, buy & print your postage online
Print and pay for your postage with just a few clicks. Whether you are posting one product or a hundred, Click & Drop® allows you to print all of your labels in a single batch, and instantly select and pay for the right postage options for you. Easily pull orders from your Shopify store, as well as your eBay, Amazon and other ecommerce platforms into Click & Drop® to help you keep track of every sale and shipment you make, and help you to get your packages out of the door in no time.
- Manage, process, and mark your Shopify orders as despatched
- Set up your trading and return addresses. Manage single account multiple users
- Access discounted postage for bulk orders (OnlineBusinessAccount customers only)
- Create shipping rules to apply postage instantly
- Produce despatch notes, customs declaration forms, and despatched orders reports
Languages
English
Categories
Labels and packaging
Managing shipments
Pricing
Free
Free to install
Variable rate charges apply for purchasing shipping labels imported into Click & Drop using this app
All charges are billed in USD.
Reviews (57)
Been using this app for 6 months. Its extremely poor quality. I had issues with weights not being imported I reached out to support. It took them 5 days to respond only be to sent a generic "read our guides" I have over 500 variants/products and they told me I need to import them via spread sheet. Bare in mind it automatically imported them all the first time I connected.
Everything is old and slow. If you get a lot of orders or need to sort an order fast good luck orders take 5-10 minutes to actually transfer into the click and drop app so you can't do anything until then.
The support is abysmal in general when it comes to royal mail their tracking page barley even works.
If an item gets lost you have to wait 10 days to even request a refund then up to 30 further days to get your money back. To keep your customer happy you have to just re-send it out and pray they refund you the loss in shipping and items.
If you book collections they constantly miss and don't show up which forces you to find a delivery office.
The only good thing about royal mail is they are cheap and reasonably reliable when it comes to delivering on time the drivers aren't thick and won't put it in a bin on bin day or leave it exposed for anyone to steal.
If you're running a high pressure business with customers who need things ASAP with little to no room for mistake use another shipping service. If you are running a more relax side hustle with a few orders a week sure royal mail is a good choice.
Thank you for your review and we are sorry to hear that you have been having issues using Click & Drop around imported products and weights.
For Shopify, as detailed in our help guides, if an order imports from Shopify with a SKU value that does not already have a matching product in Click & Drop, we will automatically create one when the order is marked as despatched.
We will not automatically use order weights imported from Shopify the first time a SKU is imported. This is so you can check the weight of the package is correct.
Could this be related to your issue?
You imported around 750 products/variants on Friday using spreadsheet import, but it looks like these have all subsequently been deleted, so did you have a problem with this process?
Regards,
The Click & Drop Team.
Found this App to be a really counter-intuitive, time consuming, inefficient and frustrating way to try and send orders out. Especially as you need to do so much set up on a third party website!
Knowing what integration is possible for delivery options and Apps, I think this is a very low-tech and needlessly unreliable way of doing things. As many reviews have pointed out. I hope they make some big changes such as actually integrating the App into Shopify, rather than taking us to a separate website to upload products etc especially.
Thank you for your review and sorry to hear that our app does not meet your expectations.
This app was designed from the outset to allow your Shopify orders to be imported into our comprehensive Royal Mail Click & Drop web application, shipping labels generated and shipping updates provided back to your store.
We do appreciate your feedback though, and will give consideration to how Royal Mail shipping label generation can be streamlined for Shopify-based websites going forward.
Regards,
The Royal Mail Click & Drop team.
I've been using this app with Click & Drop for over 4 months now, and I think it's excellent. I read all the documentation carefully, and so had no issues. It does everything you need it to, and it gives you very good insurance levels for shipments.
The only thing it does not seem to do, is update the order "status" in Shopify beyond "Tracking added". eg: It does not update the status to "Delivered". This is technically possible, as when I use FedEx via Parcel2Go (very similar to Click & Drop), then the order status is updated all the way to "Delivered". Would be good to know that this feature is coming in the future.
Thank you for your review and it is really great to hear that Click & Drop and the app integration is proving so useful to your business!
We will ask the our development team to investigate the Shopify order status 'Delivered' update scenario you mention, to see what is possible and if feasible we will add it to the roadmap.
Once again thanks for the positive feedback.
Regards,
The Click & Drop team
Very sad and frustrating that this low-quality app is still available to download.
I read all the online help available and tried to integrate my shop with click and drop.
Just frustrating!
Orders are not pulling through, and data is not updating despite the green connection sign and multiple attempts. I need to manually add everything.
Seems to be an ongoing issue with no support from the developer.
Thank you for your review and sorry to hear that you have been having issues setting up your integration with Click & Drop.
Can I please recommend that you contact our support team at clickanddropsupport@royalmail.com so the team can try and get you up and running as soon as possible for you to get the maximum benefit from integrating Click & Drop with your store.
Regards,
The Click & Drop Team.
Click and drop hasn't synced my shopify orders for 2 months.
Have no idea why.
Have unsynced & re-synced multiple times to no avail...
Thank you for your review and sorry to hear about the issues you have been experiencing importing orders. We have investigated and now fixed this issue on your account, and I can see that your new order from today has successfully imported into Click & Drop.
For future Click & Drop queries or problems like this we recommend that you first refer to our Shopify help pages, and if these do not help contact our support team at clickanddropsupport@royalmail.com for further assistance, as this will allow easier identification of your account and help clarify any related information that may be required to investigate the issue fully.
Our Shopify help pages can be found at:-
https://help.parcel.royalmail.com/hc/en-gb/articles/115001447813-How-to-integrate-your-Shopify-store
https://help.parcel.royalmail.com/hc/en-gb/articles/360008874693-Troubleshooting-your-Shopify-Integration
Once again sincere apologies for the issues you have been having.
Best Regards,
The Click & Drop Team.
Support
App support provided by Click & Drop.
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