BOLD Subscriptions App

The Bold Subscriptions app has an excellent technical team and customer service, as they respond quickly and efficiently to any questions that may arise while using the app. The app works properly without interruptions, providing a complete solution for offering subscription products. I especially want to mention the support received from Bhumi, who answered our questions patiently and clearly.

First, I’d like to express our deep disappointment in the quality of service and product we’ve received after being loyal members for seven years.

The customer support has been unhelpful and consistently does the bare minimum to assist. The app still lacks multilingual support, and the widget offers very limited customization options.

To make matters worse, we recently discovered that our subscription widget has not been properly loading on desktop for weeks. When clicked, it does nothing and doesn’t allow customers to select a frequency.

We were also double charged during the transition between our old subscription and the new Bold migration that took place in October. The migration process itself was unprofessional and resulted in several customers being charged twice or inconsistently.

Despite our attempts to work toward a solution, we received no meaningful support. Unfortunately, this left us with no choice but to move away from Bold.

Today, I reached out for assistance with updating prices for Subscribers. We had already done a bulk update, but it was ineffective. Daniel took the time to first begin updates for me and then to walk me through how to do updates, and even verified that it was done correctly. At the end, he made sure I felt confident to continue this process myself. Daniel was super helpful and patient. I truly appreciated all the help, and am happy that all our prices are the same across the board now.