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Shop Pay Installments eligibility requirements

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Eligibility requirements

Your store needs to meet the following requirements to activate Shop Pay Installments:

  • You have both Shopify Payments and Shop Pay activated.
  • You have only one Shopify Payments account in one market.
  • To offer Shop Pay Installments as a payment option to customers in Canada, your store must meet the following requirements:
    • Your primary business entity is located in Canada.
    • You have a Canadian Shopify Payments account, with selling and payout currencies set to CAD.
  • To offer Shop Pay Installments as a payment option to customers in the United States, your store must meet the following requirements:
    • Your primary business entity is located in the United States or Puerto Rico.
    • You have a United States Shopify Payments account, with selling and payout currencies set to USD.
  • To offer Shop Pay Installments as a payment option to customers in the United Kingdom, your store must meet the following requirements:
    • Your primary business entity is located in the United Kingdom.
    • You have a United Kingdom Shopify Payments account, with selling and payout currencies set to GBP.

If you recently set up your Shopify store and it's still in the onboarding review period, then a payout hold might prevent you from activating Shop Pay Installments. After the review is complete and the hold is lifted, you can activate Shop Pay Installments if your store meets the requirements.

Your customers must also meet certain eligibility requirements.

Shop Pay Installments account suspensions

Shop Pay Installments is powered by Affirm. After you activate Shop Pay Installments, Affirm periodically reviews your online store to make sure that you're in compliance with their prohibited business policy. If you violate the policy, then a message stating that your Shop Pay Installments account is suspended displays in your admin.

The following are examples of some of the reasons your Shop Pay Installments account can be suspended:

  • A password is required to access your online store.
  • The primary currency of your online store isn't USD, CAD, or GBP.
  • The primary language of your online store isn't English.
  • Your store doesn't have an online website.
  • Your business is primarily a Business-to-Business (B2B) service.
  • Your business involves gambling, financial services, or another category that Affirm doesn't support.
  • You're selling regulated products such as tobacco or drug paraphernalia.
  • You're selling prohibited products such as currencies or weapons.

If your Shop Pay Installments account is suspended, then you can contact Shopify Support for more information or to appeal your status.