Webkul Odoo Connector

Hey!! Thank you for taking the time to share your feedback. We sincerely regret any inconvenience you may have experienced.

After carefully reviewing your case, we would like to clarify that the issue was not related to the app’s functionality. It was related to the configuration settings. Since configuration changes impact only future events/orders, the return order that was created before enabling the configuration was not updated on the Odoo end.

The app is working as designed, but the configuration was enabled after the order was already processed, which is why the refunded order did not reflected in Odoo.

We are fully ready for a one-on-one meeting to help you properly configure the app and ensure smooth working functionality in your store going forward. Kindly check our support email & schedule the meeting with us. Let's make the app fully functional together- Team Webkul

We’re delighted to hear that you had a very satisfactory experience with our support team and that your queries were resolved quickly. Providing timely assistance and being available for custom requirements is something we truly focus on, so your feedback means a lot to us.

If you ever need further assistance, enhancements, or customizations, please feel free to reach out. We look forward to continuing to support your integration journey