Support apps

Give the kind of service that wins customers for life.

Popular with merchants across Shopify

Recommended support apps

Hulk Contact Form Builder
4.8 out of 5 stars 1738 total reviews • Free plan available
Easy contact us form, custom forms & survey with form builder
EAZE Button
4.7 out of 5 stars 152 total reviews • Free plan available
Let your customers contact you directly - for WhatsApp
SL: WhatsApp Chat + Marketing
3.3 out of 5 stars 349 total reviews • Free plan available
WhatsApp chat and automation tools for stores at every stage
CK: Abandoned cart on WhatsApp
4.9 out of 5 stars 279 total reviews • Free plan available
Send campaigns, cart recovery & order updates on WhatsApp Chat
Chaty Chat Buttons & WhatsApp
5.0 out of 5 stars 253 total reviews • Free plan available
Add WhatsApp Chat, Facebook Messenger, Line & 20+ Chat Buttons
Tidio ‑ Live Chat & AI Chatbot
4.7 out of 5 stars 1190 total reviews • Free plan available
Help shoppers instantly with live chat and AI-powered support.
HelpLab FAQs Page
5.0 out of 5 stars 213 total reviews • Free plan available
Create beautiful FAQ page, support page or product FAQs
Chatty AI Chatbot & Live Chat
4.9 out of 5 stars 1773 total reviews • Free plan available
Sell more: AI chat, livechat, inbox, help center & WhatsApp
Powerful Contact Form Builder
4.9 out of 5 stars 2175 total reviews • Free plan available
Your all-in-one form app for custom forms, registration forms
WhatFlow Chat Automation
4.3 out of 5 stars 324 total reviews • Free to install
Automate orders, recover carts, and send real-time updates
tawk.to Live Chat
3.2 out of 5 stars 86 total reviews • Free
Monitor and chat with site visitors in real time.
SB: Helpdesk, Live Chat & FAQs
4.6 out of 5 stars 320 total reviews • Free to install
Improve customer service with Helpcenter ticketing & AI FAQs
Built into Shopify

Support at every step

The kind of customer attention that makes all the difference is woven into every part of what Shopify has to offer.

  • Make yourself available. Add your contact info to every page on your store so customers always have a way to get in touch.
  • Many happy returns. Make your return experience so fast and friendly, customers return to buy again.

Chat

Give more customers the confidence to buy with live support.

Be there for them
Chatty AI Chatbot & Live Chat
4.9 out of 5 stars 1773 total reviews • Free plan available
Shopify Inbox
4.7 out of 5 stars 5305 total reviews • Free
Dondy: WhatsApp Marketing+Chat
4.8 out of 5 stars 780 total reviews • Free plan available
Tidio ‑ Live Chat & AI Chatbot
4.7 out of 5 stars 1190 total reviews • Free plan available
CK: Abandoned cart on WhatsApp
4.9 out of 5 stars 279 total reviews • Free plan available
SmartBot: Leading AI Chatbot
4.8 out of 5 stars 382 total reviews • Free plan available
∞ Facebook & Instagram Shop AI
4.9 out of 5 stars 147 total reviews • Free plan available
Chaty Chat Buttons & WhatsApp
5.0 out of 5 stars 253 total reviews • Free plan available
KwikEngage: Whatsapp Marketing
4.9 out of 5 stars 240 total reviews • Free to install
Be there for them
Featured app

Exchange It

Return, restock, and repeat—totally seamlessly and with minimal loss of sales.

Swap it out

FAQ

Save time by sharing answers up front.

Answer before they ask
Chatty AI Chatbot & Live Chat
4.9 out of 5 stars 1773 total reviews • Free plan available
Moose: AI Chatbot & Live Chat
5.0 out of 5 stars 484 total reviews • Free plan available
StoreFAQ‑ Product FAQ Builder
4.9 out of 5 stars 140 total reviews • Free plan available
ChatWILL:AI Chatbot &Live Chat
4.7 out of 5 stars 46 total reviews • Free
Trusted Help Center & FAQ
5.0 out of 5 stars 84 total reviews • Free plan available
HelpLab FAQs Page
5.0 out of 5 stars 213 total reviews • Free plan available
EasySlide Accordion tabs & FAQ
5.0 out of 5 stars 164 total reviews • Free trial available
AC ‑ Questions & Answers
5.0 out of 5 stars 27 total reviews • Free plan available
Rapid Reviews: Product Reviews
5.0 out of 5 stars 114 total reviews • Free trial available
Answer before they ask
Tech stack

How Flakon does it

Wine seller Flakon uses Grapevine Post Purchase Survey to survey customers about ways to improve.

Uncork their story

Surveys

Want to know what customers want? Just ask them.

Do your research
Powerful Contact Form Builder
4.9 out of 5 stars 2175 total reviews • Free plan available
Hulk Contact Form Builder
4.8 out of 5 stars 1738 total reviews • Free plan available
SEA Post Purchase Survey Quiz
4.9 out of 5 stars 163 total reviews • Free plan available
Zigpoll Customer Surveys
5.0 out of 5 stars 490 total reviews • Free plan available
Qikify Contact Form Builder
4.9 out of 5 stars 418 total reviews • Free plan available
Grapevine Post Purchase Survey
5.0 out of 5 stars 177 total reviews • Free trial available
SK Contact Form Builder
4.9 out of 5 stars 420 total reviews • Free plan available
FormCRM AI Custom Form Builder
5.0 out of 5 stars 44 total reviews • Free
Primy AI Contact Forms Builder
5.0 out of 5 stars 32 total reviews • Free
Do your research

Support how-tos

Guide

Engage with customers across the globe with apps that offer multilingual AI-powered chatbots.

Video

Give them a great experience

Blog

Let customers track orders in real time

Want to add an app?

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