This developer's profile falsely claims they are based in Florida, USA, but they are actually located in Europe. When I confronted them about their true location, they tried to cover it up by using a scheduled email feature, timing their responses to arrive during US business hours to maintain the illusion. This deliberate deception is highly unprofessional. If they lie about their basic location,

I have been struggling with a technical issue on the Broadcast theme for a week now, and the support team has been very unhelpful. It takes them more than 24 hours to respond to a single email, and we haven't made any progress in 7 days. My business is stalled due to their lack of urgency. The support quality is far below expectations for a paid theme. I do not recommend it.

Absolutely love it - theme constantly gettign better, support is amazing. Using it for years now..

Fantastic theme - feature rich and really clean look. The support is incredible as well to make necessary, meaningful tweaks to ensure the best user experience. Highly recommend!