Google & YouTube

Stay away from this app. Syncing product changes, prices, inventory, and availability is a joke. In our case, these simple updates have remained stalled for WEEKS, affecting product visibility, advertising performance, and revenue. This app wastes merchants’ time and money instead of helping them.

The worst part is the complete lack of accountability shown by both Google and Shopify. Support hides behind useless template replies, keeps asking for the same screenshots, and shifts the focus back to the merchant even when the issue clearly sits within their own app connection. This is unacceptable for an app backed by Google and offered through the Shopify marketplace. Google and Shopify need to fix the app properly and offer something that honours what merchants should be able to expect from reputable names, not the low level of development and customer service they are showing with this app.

We installed this app, and then a few days later, we found a campaign set up in Google Ads for a $13,000 a day spend.

I have two-factor authentication on my email/login, so this is the ONLY thing connected to my Google Ads. It said that I was the one who created the campaigns...But I have not even logged into Google Ads in weeks.

Also, when we installed this app the first time, I immediately uninstalled it as it did not work for what I needed. It wiped out our Google Analytics tag, and we were down for days.

My developers and marketing people convinced me to reinstall it and just use it for analytics, Merchant Center, etc.

So far I am NOT happy!!!!!

The automated processes don't work. Hence you have to read useless pages of support to discover what went wrong. No resolution at all and seems that getting to support is also wishful option for many.