Lucky Orange Heatmaps & Replay
- Tarification
-
Forfait gratuit disponible
- Populaires auprès des boutiques similaires à la vôtre
- Basées aux États-Unis
- Note
- 4,8 (793)
- Développeur
- Lucky Orange LLC
Galerie d’images vedette
Optimisez votre boutique en toute confiance. Utilisez l'analyse visuelle et le suivi des paiements pour prendre des décisions plus intelligentes.
Voyez comment les acheteurs naviguent dans votre boutique afin de prendre des décisions éclairées et en toute confiance. Regardez les sessions des visiteurs en temps réel pour identifier les frictions dans le parcours client, utilisez des cartes de chaleur dynamiques pour comprendre ce qui capte l'attention (ou non) et suivez les événements de paiement comme "Paiement commencé" ou "Produit vu" pour identifier où les acheteurs abandonnent. Les entonnoirs de conversion préconstruits et les insights au niveau des pages aident à faire ressortir les problèmes de performance—aucune configuration complexe, code personnalisé ou balisage manuel requis.
- Enregistrements de session – Regardez comment les visiteurs naviguent dans votre boutique pour repérer les problèmes
- Cartes de chaleur – Révélez où les visiteurs cliquent et défilent pour identifier les opportunités manquées
- Suivi et analyse des paiements – Suivez les événements clés et identifiez les frictions lors du paiement
- Entonnoirs de conversion – Suivi préconstruit pour montrer où les visiteurs abandonnent leurs achats
- Insights de page – Identifiez les signaux de frustration pour améliorer l'expérience utilisateur
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- Populaires auprès des boutiques similaires à la vôtre
- Basées aux États-Unis
Langues
anglais, allemand, italien, français, et espagnol
Fonctionne avec
- Processus de paiement
- HubSpot
- Google Analytics
- Zapier
- Optimizely
Catégories
Comportement du client
Marketing et ventes
Tarification
Gratuit
Gratuite
- 100 sessions/mois
- Stockage des données pendant 30 jours
Lancement
$19 / mois
ou $182.40/an et économisez 20 %
- 500 sessions/mois
- Stockage des données pendant 30 jours
Construction
$39 / mois
ou $374.40/an et économisez 20 %
- 5 000 sessions/mois
- Stockage des données pendant 60 jours
Croissance
$89 / mois
ou $854.40/an et économisez 20 %
- 15 000 sessions/mois
- Stockage des données pendant 60 jours
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Tous les frais sont facturés en USD. Les frais récurrents et basés sur l’utilisation sont facturés tous les 30 jours. Voir toutes les options de tarification
Avis (793)
I have used the Lucky Orange app for a couple of years now and it has brought a ton of valuable information on our website to increase the volume of sales. The recordings and heatmaps have been my favorite to gain insightful information as to how clients have navigated around our website.
You will get a lot of use out of this app!
Thank you for your review! Seeing exactly what your visitors and customers do and experience on your website through Session Recordings and Heatmaps can make all the difference in improving your website and growing your business. Again, we appreciate your review, and we're here should you need anything else!
Cheers - Justin from Lucky Orange
Great app – I've been using it for a few years now. It's still a very useful tool for understanding customer activity. The only limitation is that we can't see when a customer scrolls down, as the screenshots remain fixed at the top of the page.
Thank you for your review! Lucky Orange has so many features that can help you see from your customers’ perspective how they are interacting with your store and gain that valuable feedback. Regarding your feedback on the customer scrolls, please reach out to support@luckyorange.com so we can look into this for you. Thanks again for your review, and don't hesitate to reach out with any questions!
Cheers - Justin from Lucky Orange
We used Lucky Orange for about a year, then discovered Microsoft Clarity, which is completely free and does everything we needed. Around that time, we thought we had downgraded our Lucky Orange plan. Their app showed a message saying “No active subscription,” so we assumed it was canceled.
Turns out that message was a bug, which their team later admitted. In reality, we had been getting billed $303.20 per month the entire time — for 16 months — totaling $4,851.20. We had no idea. There was no downgrade confirmation, no email notification, and no way to tell from inside the app that billing was still active.
We didn’t use the tool once during that period. We believed the subscription was canceled. Their support team reviewed our case and still refused to refund anything. They claimed it was our responsibility to know we were subscribed, even though their own UI said otherwise.
We’re now escalating through our Shopify Plus team to recover the funds.
This product is not worth the risk. If you need heatmaps and session replays, Microsoft Clarity is free, more transparent, and works better. We do not recommend Lucky Orange.
Thank you for taking the time to share your feedback. Through our discussions back and forth, we've thoroughly reviewed and discussed with you that there is no record of a cancellation request, downgrade to a lower plan or the Lucky Orange app being uninstalled from your Shopify store.
As a safeguard for merchants, any subscription changes must be confirmed through Shopify's billing system. Our records indicate that the app has remained installed and active, which is why data collection, data storage, and billing have continued.
Monthly receipts are sent by Shopify and outlines each app and their charges within the receipt while the application would have still shown as installed within your Shopify admin. To make sure you have fully ended your subscription, please make sure to either switch to the free plan and confirm that change through Shopify or uninstall the Lucky Orange app from your store. Uninstalling the app will ensure the tracking code is removed and your subscription is fully terminated.
If you have any questions, please contact our support team. We're here to help.
Regards - Bradley from Lucky Orange
Assistance
Assistance relative à l’application fournie par Lucky Orange LLC.
Ressources
Développeur
Lancement
8 juillet 2014
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