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Log in to Shopify POS

Before you can use the Shopify POS app to process sales, a user with Shopify admin and Point of Sale access must log in to the app with an admin username and password. After the admin staff member has logged in, POS only staff can use their PINs to log in and out of the app's lock screen.

  • All staff with POS access need a unique 4 to 6-digit personal identification number (PIN) to access Shopify POS.

Login requirements

Users need Shopify account login credentials or PIN to log in to the Shopify POS app.

Users with limited admin permissions and POS app only staff can't access Shopify POS unless the store owner, organization owner, or a user with the POS device setup role logs in to the Shopify POS first.

If you have POS apps installed in Shopify POS, then the initial login user must also have a role with store-level permissions for those apps for the initial login. In the App permissions section, select any individual apps that are for the Shopify POS.

Shopify POS login security

For security reasons, if any settings related to account setup are changed when an account is logged into Shopify POS, then the account will be logged out. The user needs to manually log back into Shopify POS.

If any of the following account setup settings are changed, then the logged in user is logged out of Shopify POS:

  • Email address
  • Email address verification
  • Password

If you use SAML (Security Assertion Markup Language) and it's inactive for 14 days, then your account is logged out of the Shopify POS.

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Log in to Shopify POS

Staff with both Shopify admin and Shopify POS access can log in using their email address or PIN. POS only staff can log in using their PIN.

Log in with email

If you're a staff member with an admin username and required credentials then you can use them to log in to the Shopify POS app when you have access to the Point of Sale channel.

Steps:

  1. On the Shopify POS login screen, tap Log in.
  2. On the Shopify page, type in your admin username and password and then tap Log in.
  3. Enter your authentication code and tap Log in.
  4. Select the correct store and location to complete login.

After you've logged in to Shopify POS, tap Lock screen to return to the login PIN pad for other staff members to access the app using their PIN.

Log in with a code

You can log in to Shopify POS remotely so that staff members who don't have admin credentials can open Shopify POS on a single device at a specific location using their PIN.

After you log in remotely, have the staff member on-site lock the screen so that they can use their PIN to access the app using their own staff profile.

Steps:

  1. Ask the staff member to tap Log in with code on the Shopify POS login screen. This generates a code for this POS device.
  2. Ask the staff member to give you the code that displays on Shopify POS.
  3. On your computer or POS device, open the activation page, and then enter the code.
  4. Click Next.
  5. Enter your admin email and password, and then click Log in.
  6. Click Log in again to confirm that you want to log in to Shopify POS on the other device.
  7. To complete the login process, ask the staff member to select the correct store and location on Shopify POS login screen.

After successfully logging in to Shopify POS, ask the staff member to tap Lock screen to return to the login PIN pad, so that the staff member can enter their own PIN to access Shopify POS with their own staff account.

Use a PIN to access Shopify POS

You need to use your Shopify POS PIN to unlock and access Shopify POS. If you've already logged in to your store using your admin credentials, then you can access Shopify POS by using your PIN on the PIN screen.

Every staff member must use a PIN to access Shopify POS. If you're the store owner or have the Manage Point of Sale staff permission, then you can create and manage PINs.

Staff members must use a PIN to access Shopify POS. To learn more about setting PINs, refer to Manage Point of Sale staff.

If you've forgotten your PIN, then you can change it in your Shopify admin. You must have the Manage Point of Sale staff permission to change a staff PIN.

Log out of Shopify POS

Only a staff member with Point of Sale permissions can log out of Shopify POS.

Steps:

  1. On Shopify POS, tap More.
  2. Tap Settings.
  3. Tap Log out.

Troubleshooting staff access to Shopify POS

If one of your staff are having issues accessing Shopify POS, then you can try the following troubleshooting steps:

  • If the issue is with the initial login that requires an email and password to set up Shopify POS, then verify that the staff account has the Point of Sale access and the Set up new or updated POS devices permissions.
  • If the staff have issues with their PIN, then try the following troubleshooting steps:
    • Verify that the subscription plan for the store location is correct, as staff with POS-only access can't use a PIN to access locations that aren't on Shopify POS Pro.
    • Ensure your staff member hasn't been restricted from that location.
    • Ensure your staff member is using the correct PIN to log in. If your staff need the PIN reset, then you can generate a new PIN.

You might also want to try troubleshooting Shopify POS.

If the above steps and troubleshooting Shopify POS aren't working, then send a report from Shopify POS, and then contact Shopify Support for more technical assistance.