Boost AI Search & Filter

Hi HolyClothing team,

Thank you for sharing your feedback. We completely understand how you might be feeling, and we’re genuinely sorry that your experience didn’t meet your expectations.

After carefully reviewing your case, our records show that our support team responded promptly and provided full assistance following your initial request. It appears that our follow-up messages didn’t receive a response from your side, which may have led to some misunderstanding.

Please rest assured that our app never makes any changes to your store’s settings or layout without your explicit permission. We also noticed there was a recent theme upgrade, which can sometimes introduce minor layout or display differences. You can easily adjust your preferred pagination and product display options directly through our visual editor — as we had shared in our chat instructions.

We always encourage customers to use our in-app chatbox for the fastest and most convenient support. It includes a well-trained AI assistant that provides quick guidance and connects you to our human support team whenever you prefer. We’re also gradually moving away from email support to focus on chat-based assistance, allowing us to improve response time and provide faster resolutions.

Our team has been actively following up via both email and chat, and we’re always here to help. We’d be happy to review your setup together and make sure everything is running smoothly on your end.

Kind regards,

Boost team