PageFly Landing Page Builder

Dear Fashion Scrilla,

On behalf of my team, I would like to sincerely apologize for the frustration and stress you experienced during this incident. We completely understand how concerning it is when unexpected changes appear on your storefront, especially when they impact your business operations and customer experience.

After carefully reviewing the case with our internal team and the information available from Shopify's investigation, we were unable to find evidence confirming that PageFly directly caused the reported "100+ unauthorized changes." Shopify's review of the theme history also did not identify records showing that these changes were made by PageFly. During the investigation, some issues were found to be related to theme updates, third-party applications, and pre-existing storefront configurations, while the affected layouts were later restored using Shopify's native recovery tools.

That said, we fully recognize that the experience itself was disruptive and frustrating. We regret the confusion and concern caused throughout the troubleshooting process. Your feedback has been shared with both our support and product teams, and we are reviewing this case internally to identify any opportunities to improve our communication, investigation process, and overall support experience.

We genuinely appreciate the time and effort you invested in working through this situation with us. If there is any additional information you would like us to review, or if there is anything further we can assist with, please don't hesitate to reach out. We remain committed to supporting you in any way we can.

Thank you again for your feedback and for being a long-time PageFly user.

Boo – Customer Success Manager

Olá Colibri Plaza Australia,

Muito obrigado pelo seu excelente feedback!

Ficamos felizes em saber que você considera o PageFly uma das melhores soluções para landing pages do mercado e que nossa equipe de suporte fez a diferença na sua experiência.

Agradecemos muito sua confiança e estaremos sempre à disposição para ajudar.

Boo – Customer Success Manager

您好 TrueRaw初肉，

非常感謝您的支持以及多年來對 PageFly 的信任！

很高興得知 Marcel 在您更新主題後，能夠迅速協助解決外掛顯示異常的問題。我們完全理解您擔心顧客看到異常內容的心情，也很開心問題能夠在短時間內順利解決。

我們一定會將您的鼓勵轉達給 Marcel。再次感謝您的支持，未來若有任何需要，我們都非常樂意協助您。

Boo – Customer Success Manager