Shiprocket: eCommerce Shipping
- Pricing
-
Free plan available
- Rating
- 4.1 (952)
- Developer
- Shiprocket - Shipping in India
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Shiprocket helps Indian businesses automate shipping operations & fulfill orders across the world.
With Shiprocket, eCommerce and D2C brands can ship their Shopify orders through a unified interface that brings together 25+ courier partners on one platform. It facilitates SMBs with hassle-free shipping in India to 24000+ pincodes and 220+ countries and territories worldwide. Shiprocket’s services include Courier Recommendation Engine (CORE), competitive shipping rates, branded tracking page, instant order updates to buyers via email, WhatsApp and SMS, and much more.
- Courier Recommendation Engine: Let AI pick the best courier for your needs.
- Real-time Tracking: Keep customers updated at every stage of their orders.
- Next-day COD Payments: Speed up your cash flow with Instant COD.
- Same/Next-day Delivery: Get your orders to customers faster than ever.
- Significant Lower RTOs: Reduce return rates and keep your profits high.
Languages
English
Works with
- Amazon
- eBay
- Razorpay
- Payoneer
Categories
Pricing
Free
Free
Basic
$11.68 / month
Advance
$23.36 / month
Pro
$35.04 / month
All charges are billed in USD. Recurring and usage-based charges are billed every 30 days. See all pricing options
Reviews (952)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants appreciate this app for its easy integration with Shopify, enhancing order fulfillment with multiple courier options and competitive rates. Its user-friendly interface, real-time tracking, and reliable customer support, including dedicated account managers, are highly valued. Features like Cash on Delivery and a comprehensive dashboard facilitate smooth operations and cost management, while extensive courier coverage supports deliveries to remote areas.
We deeply regret choosing Shiprocket for our logistics needs. Their sales executive, Jasmeet Kaur, offered us Blue Dart rates of ₹189 for 5kg shipments. We booked 700+ parcels based on her verbal assurance that any overcharges would be adjusted via cashback. However, we were grossly overcharged, resulting in a total loss of approximately ₹45,000. Some amounts were deducted from COD settlements, while others went into negative balances.
Despite multiple follow-ups, there has been no response from the concerned person—no calls, no WhatsApp replies, no accountability.
This is not just poor service—this feels like a scam based on false verbal commitments. There is no escalation support that genuinely helps; no clarity, no ethics.
We’ve now shifted to Shipmozo, and even if they charge 20–30% more, at least they are transparent and responsive.
Recommendation: Avoid Shiprocket if you care about your margins and peace of mind. Always go with partners who prioritize transparency and accountability.
We hope this message reaches someone responsible at Shiprocket to take corrective action and stop such losses for others.
Worst experience I have faced and not once but multiple times. I feel they are not concerned about getting bad reputation as they are over booked. The delivery parter lied that the parcel was not ready, when I had kept all ready. They believe in them more than us and they don’t even bother to pick up parcel for 6 days. Worst worst worst service.
Dear Seller! We apologize for the inconvenience caused. As we discussed, we will be connecting with you as per the preferred timeline to address your concerns. ~ Team Shiprocket
LISTEN TO THIS DTC BRANDS!!
I wish i could give less than 1 star, shiprocket is a trash, having pathetic customer support, their delivery partners are big cheaters, and when we inform this to shiprocket (we can only raise a ticket with them, nobody picks call on the no. that they have mentioned), they simply says 'Sorry mam, we have investigated, but we can't help you in this case'.
I would suggest, to go directly tie up with Bluedart/Delhivery, although they are bit expensive but guys, they will completely make you tension free from delivery side and you cna actually focus on your business rather than raising support case.
Dear Seller! Please accept our apologies for the unpleasant experience. As confirmed by the account manager, your concern was addressed and resolved. We tried reaching you on your registered number, however, we could not connect. Kindly help us with your alternate number via ticket id 9997321 so that we can speak with you.
~ Team Shiprocket
Support
App support provided by Shiprocket - Shipping in India.
Or visit their support portalResources
Developer
Launched
July 6, 2017
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