Shiprocket: eCommerce Shipping
- Pricing
-
Free plan available
- Rating
- 4.1 (573)
- Developer
- Shiprocket - Shipping in India
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Shiprocket helps Indian businesses automate shipping operations & fulfill orders across the world.
With Shiprocket, eCommerce and D2C brands can ship their Shopify orders through a unified interface that brings together 25+ courier partners on one platform. It facilitates SMBs with hassle-free shipping in India to 24000+ pincodes and 220+ countries and territories worldwide. Shiprocket’s services include Courier Recommendation Engine (CORE), competitive shipping rates, branded tracking page, instant order updates to buyers via email, WhatsApp and SMS, and much more.
- Courier Recommendation Engine: Let AI pick the best courier for your needs.
- Real-time Tracking: Keep customers updated at every stage of their orders.
- Next-day COD Payments: Speed up your cash flow with Instant COD.
- Same/Next-day Delivery: Get your orders to customers faster than ever.
- Significant Lower RTOs: Reduce return rates and keep your profits high.
Languages
English
Works with
- Amazon
- eBay
- Razorpay
- Payoneer
Categories
Pricing
Free
Free
Basic
$11.68 / month
Advance
$23.36 / month
Pro
$35.04 / month
All charges are billed in USD. Recurring and usage-based charges are billed every 30 days. See all pricing options
Reviews (573)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants appreciate this app for its seamless Shopify integration, enhancing order management and fulfillment. They praise its user-friendly interface, diverse courier options, and effective real-time tracking that boosts transparency. The responsive customer support and competitive shipping rates are also highlighted. Additionally, the reliable delivery service and efficient Cash on Delivery process are noted for improving customer satisfaction and cash flow management.
Frustrated Shopify Owner’s Honest Review of Shiprocket – Stay Away!
As a Shopify store owner, I cannot stress enough how pathetic and unethical Shiprocket’s services have been for my business. The worst part? Their so-called customer service. It’s a complete joke.
You raise a ticket after facing issues (like your parcels not getting picked up for days), and all you get is a scripted, robotic response. No real help. No actual action. And then—like magic—they close your ticket claiming the “issue has been resolved,” when in reality, nothing has been done. Your orders are still lying there, unpicked, and there’s absolutely NOTHING you can do about it.
As a business owner, I know how crucial timely delivery and reliable logistics are for customer satisfaction. Unfortunately, Shiprocket has failed miserably on both fronts. They may be one of the oldest players in the market, but trust me, they are way past their prime. Completely out of the game.
My sincere advice: Read the countless negative reviews online and on YouTube. I wish I had done that before trusting them. There are far better logistics platforms available now—modern, reliable, and actually care about your business.
Avoid Shiprocket at all costs. Don’t let these fraudsters ruin your brand’s reputation.
Dear Seller! We sincerely apologize for the unpleasant experience. We tried calling you on your registered number multiple times, however could not connect. We request you to kindly write us at escalation@shiprocket.com with the subject line "Response to Shiprocket," and we will connect with you to resolve your concerns.
~ Team Shiprocket
Subject: Urgent Support Required – Service Disruptions
We are facing a series of issues with Shiprocket services:
Overcharging & Billing Discrepancies: We’ve been charged multiple times without proper justification. Charges are being applied through both Shiprocket , and amounts are being deducted from our Shiprocket wallet without clarity. Despite not using Shiprocket Promise, we’re still being charged for it.
Lack of Support Response: We've reached out to the support team several times but have received no response. It has been 3 days, and there’s still no update from your side.
WhatsApp Integration Issues: Although our WhatsApp API is connected, it hangs after submission and fails to work. As a result, customers are unable to reach us, affecting our service experience.
Engage Login Failure: We are unable to log in to Shiprocket Engage. The platform is not accessible, causing further operational difficulties.
In our last call, we were informed that the tech team is too busy to address urgent issues, which is extremely disappointing.
We request immediate attention to these matters. Our business operations are being severely impacted.
Dear Seller! We apologize for the unpleasant experience you had with us. As we discussed, we are working on your concern and will ensure it is resolved at the earliest. ~ Team Shiprocket
Wrost service 0 customer support fake whight charges, always rejects genuine claims never use shiprocket otherwise you need to hire 2 members only for shiprocket to send them emails ,rise tickets but after that their is no gurentee they will reply your mails or tickets because they only take their commissions from delivery companies they will do nothing for you better to go with any other delivery company except shiprocket
Dear Seller!
We regret the inconvenience caused. Please allow us to look into the matter and assist you with the same. We will be connecting with you in this regard at the earliest to resolve your concern.
~ Team Shiprocket
Support
App support provided by Shiprocket - Shipping in India.
Or visit their support portalResources
Developer
Launched
July 6, 2017
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