Amplify | Bundles & Upsell

We’ve been using this app for over a year, and it used to work very well — the features were solid and the customer support was responsive.

However, over time, the support quality has declined significantly. It's getting SOOOO EXPENSIVE. Recently, response times have become extremely slow, which is very concerning for a tool that directly impacts site performance.

Today, the app even caused our cart to crash, which affected our entire day’s sales. This is unacceptable for a production environment.

We’ve since uninstalled the app and will not be using it again.

If you're running a serious e-commerce business, I would strongly recommend caution before relying on this app.

1) Found bugs that were causing serious issues with our store. Customer service (Samuel 5/5 stars for effort) fixed the issues eventually.

2) Pricing was $49pcm, and within a couple of weeks of using it we were nudging the next payment 'level', which would have been $199pcm.

3) Today (19th Feb 26) got an email to say our pricing was to increase (in the next 2 weeks) to $99pcm, with the new level at $249 (or $299 I think)

No thanks. Pure GREED.

If I could rate zero stars I would. BEWARE of this app. We have had this for 2 months now and this is how it has gone to date.

We were told we were on a 30-day trial. Without warning, we were placed on a 12-month contract. To make matters worse, we have been charged $100+ more per month than what is publicly listed on their pricing page for a business generating our revenue. When we raised this, we were told the person we were speaking to couldn't help with billing or contract terms, and that we'd need to schedule a separate meeting with someone more senior, with meeting times only available outside of business hours.

Today was the final straw. Amplify's code silently overrode our Shopify cart drawer, (a feature we don't even use through them) without any changes on our end. Their team admitted the fault was theirs. Our customers were unable to checkout for several hours. As a startup, this is devastating.

On top of this, their attribution model is deeply misleading. It attributes 100% of sales the vast majority of the time, even on transactions that were never upsell opportunities. The numbers simply do not add up.

We have tried repeatedly to negotiate fair terms and raise these issues through proper channels. Every time we are met with "I'm not the right person" and redirected. There is no escalation path, no flexibility, and no accountability.

I have never left a one-star review for any product or service. We will be escalating this further and reporting through the appropriate channels. If you are a small business, please do your due diligence before signing anything with this platform. We wish we had.