Selling services or digital products
When you add a product to your store, you can specify that you are selling a digital product or service so that no shipping charges apply. If you're selling a digital product, then you'll also need to use an app to provide a download link to your product. There are also apps available if you sell a service rather than a product.
On this page
Remove shipping for a digital product or service
If you sell a digital download product or a service, then you need to remove shipping for that product.
Steps:
Desktop
From your Shopify admin, go to Products.
From the Products page, pick a product or create a product.
Optional: If the product has variants, then click the variant that you want to edit.
In the Shipping section, make sure that the Physical product setting is deactivated.
Click Save.
Mobile
- From the Shopify app, tap the
icon
. - Tap a product or create a product.
- Optional: If the product has variants, then tap the variant that you want to edit.
- Tap Shipping, and then tap the Physical product setting to deactivate it.
- Tap Save or ✓.
Digital download apps
To provide a download link to your customers for a digital product, you must use an app from the Shopify App Store. For example, the Shopify Digital Downloads app is a free and simple app that you can use.
Other third-party apps are also available on the Shopify App Store. Choose the app that best suits your needs.
After you've installed your app, check your app's settings to ensure your customers are getting their digital download at the right time by using your set delivery method, such as email, access link, or app login. Check your specific app's docs for further instructions.
Service booking apps
To provide a link for your customers to book your service, install an app from the Shopify App Store. This allows your customers to easily book your service, event, or booking.
After you've installed your app, check your app's settings to ensure your customers can book the service. Ensure that you configure settings such as times available, capacity, or recurring / not recurring. Check your specific app's docs for further instructions.
Configure email templates
After you have configured a digital product or service, you might want to customize your email templates so that customers will know what to expect with their order:
- When selling a digital download, most digital download apps will send an email with a download link to a customer. Review your app's settings in the Shopify admin to ensure this is set up correctly.
- When selling a service, you'll need to describe in the email template how the service works to ensure that your customers understand what you provide. Review your app's settings in the Shopify admin to ensure this is set up correctly.
For more information about email templates, refer to Set up your email templates.
Fulfillment behavior for mixed orders
When an order contains both physical and digital or non-shippable items, the fulfillment behavior depends on your fulfillment location type:
- For orders fulfilled by third-party logistics (3PL) providers, physical and digital items appear in a single fulfillment card.
- For all other fulfillment locations, physical and digital items are split into separate fulfillment cards.
What to do next
After you've created a digital product, you should place a test order to make sure it works.