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Resetting passwords

You can reset your login password if you forget it, or if you want to keep your account more secure by resetting it. If you have two-step authentication activated, then you'll need to verify your account. You can also update your password at any time from your Shopify account.

Your password must be at least 8 characters, and it can't begin or end with a space.

Resetting your password removes any third-party login services, such as Sign in with Google or Sign in with Apple. After you reset your password, you can add your third-party login service again.

If you forgot your Shopify POS PIN, then you can change your PIN.

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Reset your password when you're logged out of your account

If you forgot your password and are logged out of your account, then you can reset your password. You'll need access to the email address on your Shopify account and any additional security measures, such as two-step-authentication, to reset your password.

Steps:

Desktop
  1. From the Shopify login page, enter your store address and click Next.
  2. Enter the email that you used to create your Shopify account, and then click Continue with email.
  3. Click Forgot password?.
  4. Enter the email that you used to create your Shopify account.
  5. Click Reset password.
  6. You're sent an email with a link to reset your password. In the email, click Reset password.
  7. Enter your new password in the Confirm password field.
  8. Click Reset password.
  9. Return to your Shopify login page and log in with your new password.
Mobile
  1. Open the Shopify app, and then tap Log in.
  2. Enter the email that you used to create your Shopify account.
  3. Tap Continue with email.
  4. Tap Forgot password?. If you can't access the email address, then change to your secondary email address.
  5. Tap Email password reset.
  6. You're sent an email with a link to reset your password. In the email, tap Reset password.
  7. The password-reset screen opens in your device's browser. Enter a new password.
  1. Enter your new password again in the Confirm password field.
  2. Tap Reset password.
  3. Return to the Shopify app and log in with your new password.

Reset your password when you're logged in to your account

You can reset your password at any time from your Shopify account's Security page. If you have two-step authentication active, then you might need to perform additional verification.

Steps:

Desktop

  1. From your Shopify admin, click your store name in the top bar.

  2. Click your profile, and then click Security.

  3. In the Password section, tap Change your password.

  4. In the Change your password dialog, enter your current password, and then enter a new password, and the new password again to confirm.

  5. Tap Change password.

Mobile
  1. From your Shopify app, tap the icon next to your store name.
  2. Tap your name.
  3. Tap Manage account. It opens in your mobile browser.
  4. Tap the Security tab.
  5. In the Password section, tap Change your password.
  6. In the Change your password dialog, enter your current password, and then enter a new password, and the new password again to confirm.
  7. Tap Change password.

Reset your password when you can't access your email

If you need to update an email address that's associated with your Shopify account but you aren't able to do so yourself, then you can confirm your identity with Shopify and submit a request to reset your account email and password.

Steps:

I have logged in within the last 3 months

  1. Go to accounts.shopify.com and select Your store.

  2. Enter your current login credentials.

  3. On the password page, click Forgot password.

  4. Click Recover account.

  5. Provide a new email address for account ownership, and then click Continue.

  6. Enter the 6-digit verification code sent to your new email address, and then click Verify.

  7. If additional information is needed, then follow the instructions to verify your identity using Stripe's verification portal. Learn more about identity verification on Shopify.

After submitting the required information, you receive a confirmation email to let you know the account recovery process has begun. When the account recovery process is complete, you receive an additional email with further steps to help you regain access to your account.

I have not logged in within the last 3 months

  1. Go to accounts.shopify.com and select Your store.

  2. Enter your current login credentials.

  3. On the password page, click Forgot password.

  4. On the Reactivate your account page, click Lost access to email?.

  5. Provide a new email address for account ownership, and then click Continue.

  6. Enter the 10-digit verification code sent to your new email address, then click Verify.

  7. If additional information is needed, then follow the instructions to verify your identity using Stripe's verification portal. Learn more about identity verification on Shopify.

After submitting the required information, you receive a confirmation email to let you know the account recovery process has begun. When the account recovery process is complete, you receive an additional email with further steps to help you regain access to your account.