Free Gift Box+Buy 1 Get 1 Free
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Avis (206)
Scammy, Misleading & Unethical – I’m Reporting This to Shopify and Consumer Authorities
I installed the “Free Gift + Box + Buy 1 Get 1 Free” app by GoodApps just to check out the bundle feature. I never activated or used the app—it remained completely inactive on my store.
Yes, I made the mistake of forgetting to uninstall it, but that doesn't justify what happened next.
There was no warning or communication about the trial period ending. When I installed it in March, I wasn't charged, so I assumed the app wouldn't charge unless it was enabled.
Suddenly in April, I was charged $75 USD—when the listed plan after trial was only $20 USD/month. When I contacted their support, their absurd justification was that I got "a lot of orders."
How can they access and read my store's data to determine how much to charge—especially when the app was never enabled or even opened? This is a complete violation of trust, and honestly, it feels like harassment and cheating.
They charged me for a service I never used, and their homepage misleads users with “Free to Install.” This app seems designed to prey on users who don’t uninstall in time.
I am demanding a FULL refund of $75, and I am reporting this app to Shopify (support@shopify.com) and also escalating this to consumer protection authorities. I am also keeping all proofs, emails, and billing records as evidence.
Do yourself a favor—stay far away from this app. There are many ethical alternatives that don’t try to silently exploit users.
GoodApps, your business practices are unacceptable. This must be stopped.
Dear Customer,
Thank you for reaching out and sharing your concerns. We genuinely understand how frustrating this situation must feel, and we want to address your message with the seriousness and transparency it deserves.
First and foremost, we want to assure you that GoodApps has never operated with scammy or unethical intentions. We take great pride in maintaining a clear and fair pricing policy, which is also outlined transparently on our Shopify App Store listing. That said, we absolutely hear your concern and want to clear up a few points.
Regarding the charge in April — we do not charge users arbitrarily or without basis. Our app, like many others on the Shopify platform, transitions to a paid plan after the trial period ends. In your case, it appears the app remained installed and Shopify therefore processed the charge automatically based on your usage tier. (This is clearly stated in the pricing)
It’s important to clarify that we never stated we do not offer refunds. When you initially contacted us, our intention was to better understand what happened on your end so we could respond fairly. We apologize if this came across as dismissive — that was never our goal.
As for the “Free to Install” label — this is the standard Shopify designation for apps that begin with a free trial or usage-based pricing.
We want to make this right for you. While we do follow usage-based billing after trials end, we recognize that you did not actively use the app and that there was likely no intent to remain on a paid plan. A full refund of $75 was done and a screenshot was sent to you.
Your feedback is deeply appreciated, and we’re actively using it to improve our onboarding experience and communication for future users. We truly regret that your experience didn’t reflect the standards we hold ourselves to.
If there's anything else we can do to regain your trust or clarify further, please don’t hesitate to reply directly.
Warm regards,
Very quick with their help and response!
Great App and great support, we had a couple of teething problems but the team were straight on it to help us. Really helped our store improve conversion rate.
Incredibly fast help when we needed it!
Great app. Easy to use. Easy to setup. Does what it says. Good customer service as well. I only wish I could reorder the gifts in the popup, so if you want them in a specific order, make sure you add the top one first, then second, then third, etc.
Assistance
Assistance relative à l’application fournie par GoodApps.
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