Zopi: Ali & US Dropshipping

Hi there,

My name is Daisy, Support Lead at Zopi. First and foremost, I want to sincerely apologize that your experience with Zopi has been frustrating. We genuinely regret that we haven’t met your expectations, and we truly value long-time users like you.

Let me address the key concerns you raised:

"Zopi is overcharging yet providing no useful features." We’re sorry you feel this way. Zopi is built to automate key dropshipping tasks — including product importing, fulfillment, smart pricing, AI content, and tracking — to save your time and effort. If there are specific features you found lacking or pricing concerns you’d like to highlight, we’re more than happy to listen and improve.

"It fulfills orders automatically through its own expensive suppliers."
Actually, what you're referring to sounds like our Smart Supplier feature — designed to help sellers like you save time and maximize profit. When enabled, Smart Supplier automatically selects the best available supplier based on:
- Faster shipping time
- Higher reliability
- Better profit margins (based on product + shipping cost)

That said, it’s 100% optional. You can always select your own preferred supplier. To clarify, our internal review shows that only 5 out of your 850+ recent orders were fulfilled via Smart Supplier — and none of those resulted in complaints or refund requests. But if there are specific orders you’d like us to review, we’re more than happy to help!

"The tracking is just crap. Not even track a single item. It says merchant limit reached."
We totally understand how important tracking is for your business. Regarding the “Merchant limitations reached” error — this message appears because your current Basic plan ($19.9/month) includes 15 monthly tracking quotas.
After reviewing your account, we can confirm that all 15 quotas were used in July, which is why no further tracking updates were processed.
This limit resets monthly. To avoid this issue, you may consider a higher-tier plan or contacting our support team. We will offer the solution that works best for you.

We’d be truly grateful for a chance to help resolve this with you. If you’re open to it, we’d love to set up a quick support session.

Thank you again for your feedback — it’s users like you that help us build better.

– Daisy & the Zopi Support Team