ReturnZap Returns & Exchanges
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Advanced returns, exchanges, credit, and labels. Streamline return operations and reduce refunds.
Most returns end in a refund. ReturnZap changes that. Give customers a branded, self-serve portal that guides them toward exchanges and store credit instead. Set smart return policies that enforce themselves. Generate prepaid return labels worldwide, automatically. ReturnZap acts as the hub that syncs your return data where it needs to be. Powerful enough for complex operations, simple enough to set up in hours. With analytics that surface return drivers and turn your data into decisions.
- Convert refunds into exchanges or store credit - keep revenue in the business
- Smart return policies that enforce themselves - final sale, fraud rules and more
- Prepaid return labels worldwide, across major carriers, generated automatically
- Orchestrates your entire returns flow - connecting every tool in your stack
- Built-in analytics that surface return drivers and where revenue is being lost
Languages
English, French, German, and Spanish
Works with
- Customer accounts
- Shopify Admin
- Gorgias
- Klaviyo
- Sendcloud
- Shippo
- Shipstation
- Stripe
Categories
Return options
Pricing
Pro
$39 / month
Starts at $39/month for 50 returns. Additional plans available. Fee applies for additional returns.
Features
- Exchange for any product at any price
- Return for store credit
- Bonus store credit incentive
- "Green returns" - No shipping required
- International return shipping
- Shipping labels and QR code returns
- Advanced rules and return logic
- Self-serve custom return portal
14-day free trial
Advanced
$69 / month
Starts at $69/month for 50 returns. Additional plans available. Fee applies for additional returns.
Features
- Automated processing based on tracking
- 3rd party helpdesk integrations
- Advanced package dimensions
- Warehouse return receiving tools
- Custom API integrations and webhooks
- International return shipping labels
14-day free trial
All charges are billed in USD. Recurring and usage-based charges are billed every 30 days. See all pricing options
Reviews (99)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
Feedback submitted
Merchants highly recommend this app for streamlining returns and exchanges, enhancing operational efficiency and customer satisfaction. It features intuitive setup, seamless Shopify integration, and compatibility with major shippers like Royal Mail and UPS. Key features include automated return labels, customizable rules, and flexible exchange options. Merchants also praise the reliable app performance and exceptional, responsive customer support.
Return Zap has been an amazing find! We have been with them for over a year and done 200,000 orders and it has worked flawlessly. The support is amazing as well! I've seen what the other $400 per month apps offer and returnzap is more than enough!
Wonderfully patient and helpful support and we are very happy with the app so far! Easy to set up with their help and assistance and what a relief to have this process automated, for both our team and our customers! Lots of features and way to modify to your business's needs. Highly recommend!
Highly recommend. This return app is very easy to use and has eliminated points where human error can occur. They have been very helpful with the set up when we needed help and making sure we understand what is going on and why. We are an online clothing store on Shopify, have tried three different return apps and hands down this one is the best. Again, we highly recommend.
Support
App support provided by ReturnZap.
Resources
Launched
May 25, 2016 · Changelog
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