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Optimize returns, exchanges, credit, and labels. Advanced return features help lower refund rates.
ReturnZap makes it painless to manage returns with an all-in-one, automated return and exchange solution. Get a branded self-serve returns portal with integrated refunds, store credit, and exchanges and deep integration to Shopify returns. Automate return labels for dozens of carriers worldwide. Enable automatic return approval or require manual review. Create advanced returns policies for final sale items and more. ReturnZap is easy and fast to set up and comes with top-notch customer support.
- Reduce refunds with advanced exchange for any product, even at different prices
- Enforce custom return policies. Auto-approve or review each return request.
- Issue store credit - gift cards and account credit, with optional bonus credit
- Automate return labels from carriers in the US, Canada, Australia, UK, and EU
- Save money with no fees per return and no cap on returns or exchanges
- Highlights
- Use directly in Shopify admin
Languages
English, French, and German
Works with
- Customer accounts
- EasyPost
- Sendcloud
- Shippo
- Klaviyo
- Stripe
- Shipstation
Categories
Return options
Pricing
Standard Plan
$29.95 / month
Includes up to 5,000 annual returns
- No per return fees
- Manual or Automated Approval
- Create Shipping Labels
- Return for Refund
- One Click Refund / Restock
- Advanced rules
14-day free trial
Pro Plan
$69.95 / month
Includes up to 5,000 annual returns
- No per return fees
- Full catalog exchange (same price)
- Return for store credit
- Stripe integration
- Cross border returns
- QR code returns
14-day free trial
Plus Plan
$179.95 / month
Includes up to 5,000 annual returns
- No per return fees
- Full refund automation
- Advanced exchange, at any price
- API and webhooks
- Warehouse tools
14-day free trial
All charges are billed in USD. Recurring and usage-based charges are billed every 30 days. See all pricing options
Reviews (91)
Exceptional Return & Exchange Solution – Seamless and Efficient!
We've been using ReturnZap Returns & Exchanges, and the experience has been nothing short of fantastic. As a business that ships workwear globally, having a reliable and user-friendly return management system is critical—and ReturnZap delivers on all fronts.
What We Love:
✅ Effortless Setup & Integration – The platform integrates seamlessly with Shopify, making it incredibly easy to set up and start using. The intuitive dashboard allows us to manage returns and exchanges with minimal effort.
✅ Automated & Hassle-Free Process – ReturnZap has streamlined our return workflow, reducing manual intervention and improving efficiency. Customers can initiate returns and exchanges smoothly, which has significantly improved their overall satisfaction.
✅ Customizable & Flexible – We appreciate how customizable the return rules and policies are. This flexibility helps us tailor the experience to fit our global logistics model while maintaining control over return approvals and conditions.
✅ Excellent Customer Support – Whenever we’ve had questions or needed assistance, the support team has been responsive and knowledgeable. It’s clear they understand e-commerce businesses and go the extra mile to ensure things run smoothly.
✅ Improved Customer Experience – A smooth return process is crucial for any e-commerce store, and ReturnZap helps us maintain high customer satisfaction. With automated updates and clear communication, customers feel confident in shopping with us.
Final Thoughts
If you're looking for a robust, reliable, and easy-to-use returns management system, ReturnZap is an excellent choice. It has helped us save time, reduce return-related inquiries, and enhance the overall shopping experience for our customers. Highly recommended!
⭐⭐⭐⭐⭐ 5/5 – A must-have for any e-commerce business!
We just moved over to Returnzap Returns & Exchanges from Aftership Returns. Aftership cost was getting silly and plans and features were not suitable for a small to medium sized store.
We were looking to implement an Exchange program (instead of just returns), including exchange for other variants across store. Returnzap has all the functionality and at a far more reasonable cost.
Of equal importance David provided service and help configuring that was above and beyond. A pleasure to work with.
Would highly recommend Returnzap for your advanced exchanges, it has everything you need.
Great experience so far, we have quite a tricky return process but the support team were beyond helpful to make the return flow for our customers a much better experience.
The product is probably the best for return integration with Shopify, and luckily David (co-founder) was kind enough to work with us to satisfy our needs with this application.
Because of that, and the up front honesty from David regarding their ability with ReturnZap, I would highly suggest you give it a trial as it has much more than the other applications offer.
Great app, very responsive customer service. Lot's of help configuring and tweaking some features for us.
Support
App support provided by ReturnZap.
Or visit their support portalResources
Launched
May 25, 2016 · Changelog
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