Shopify Translate & Adapt

After spending 12 hours trying to resolve this with Shopify Support, I was ultimately told to translate the email manually.

The problem is that Translate & Adapt does not use the customized email template I created. Instead, it keeps pulling the original Shopify template. This is clearly a bug or, at the very least, a serious inconsistency in how the two systems work together.

There is absolutely no reason for Translate & Adapt to use an outdated/original template when the customized version is the one currently configured in Shopify. The support team should be fixing the underlying issue instead of asking customers to manually translate everything as a workaround.

Very frustrating experience, especially after spending 12 hours with support.

For some reason it auto translates only 2 languages. No obvious way to translate more. This is not mentioned anywhere, only when you reach the limit.

I wish I could give it zero stars. Absolutely terrible customer service. I was manually translating a language and it took one of the "free" auto translate spots for it. The system is clunky and slow and the customer service was completely clueless.

Avoid, you'll end up needing another solution anyway so just get it now.