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Getting started with hardware for Shopify POS

If you're using Shopify POS, then start by choosing the hardware that you need to accept payments using cash, cards, or both. Next, choose specialized retail hardware to suit your business needs, such as barcode scanners, receipt printers, and cash registers.

You can also use shipping hardware, such as label printers and scales, to speed up your fulfillment process.

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Device requirements for Shopify POS hardware

Shopify POS iOS and Android device compatibility requirements

Shopify POS is available for only iOS and Android devices. It's not available for laptop or desktop computers, or Amazon Fire tablets.

Shopify POS works with devices that meet the following requirements:

List of iPhones, iPads, Android devices, and POS Go, plus the required generations and operating systems, that work with Shopify POS.
DeviceDescription
iPadGeneration 5 or higher running iPadOS 15.1 or higher
iPad Air Generation 2 or higher running iPadOS 15.1 or higher
iPad miniGeneration 4 or higher running iPadOS 15.1 or higher
iPad ProAll iPad Pro models running iPadOS 15.1 or higher
iPhoneiPhone 7 or higher running iOS 15.1 or higher
POS GoPOS Go running the latest Shopify-provided software updates
AndroidPhone or tablet running official Android version 10.0 or higher, with Google Play Services and Google Mobile Services activated

Shopify POS no longer supports iOS 14 or lower. With older versions of iOS, you can continue to use the app but you can no longer update it. To take advantage of bug fixes and new features, you need to update your device to iOS 15.1 or higher. If that isn't possible, then switch to using Shopify POS on another device that is running iOS 15.1 or higher.

iOS permission requirements

If you update your device to iOS 15.1 or higher and use third-party Shopify apps, then you might need to activate Cross-Website tracking in your iOS settings. Cross-Website tracking lets third-party Shopify apps that you install in your Shopify admin stay connected in Shopify Inbox, Shopify Point of Sale, and the Shopify app.

To activate Cross-Website tracking, complete the following steps:

  1. On your iOS device, open the Settings app.
  2. Tap Shopify, Shopify POS, or Shopify Inbox.
  3. Activate Allow Cross-Website Tracking.

Choose your Shopify POS hardware

Depending on your business, the kind of retail hardware you need might be a bit different:

Recommendations for Shopify POS hardware based on your business
If you run...Then you might need...
A pop-up shop, events, casual part-time sales A supported device + card reader
A permanent retail location A supported device + card reader + receipt printer
Multiple stores or a warehouse A supported device + card reader + receipt printer + barcode scanner + cash drawer

You can choose a variety of components for your Shopify POS system, depending on the payment methods you accept, and your business needs.

Any of these options allow for multiple registers at a single location, with no limit to the number of POS stations per location.

Where to buy hardware

The availability for supported hardware from the Shopify hardware store varies by country. You can purchase hardware from the following Shopify Hardware Stores:

If you're not located in a country with a Shopify hardware store, then refer to Supported hardware for supported model numbers, and then purchase hardware from a verified third-party retailer of your choice.

Shopify Hardware Store order information

Review the following information about Shopify Hardware Store orders:

Shopify Hardware Store order processing time

All orders placed through the Shopify Hardware Store are subject to a 1-2 business day fulfillment processing timeline in addition to the shipping estimates presented at checkout. Ensure that you plan your hardware purchases accordingly.

Changing or canceling your Shopify Hardware Store order

After you place an order, it's sent directly to the Shopify Hardware Store warehouse for processing, and you can't change the items that you've purchased, payment method, billing address or the shipping rate that you selected at checkout. Review your order carefully before making a purchase.

To request a change to the order shipping address or to cancel your order, fill out the order change request form on the Shopify Hardware Store within 1 hour of purchase. After you submit your request, the Shopify Hardware Store order management team will contact you by email with next steps. Order changes and cancellations aren't guaranteed.

Backordered items

If you purchase a backordered item, then it ships separately after it becomes available at no additional cost. You'll receive a shipping notification when a backordered item has shipped.

Get help with your Shopify Hardware Store order

For assistance with your Shopify Hardware Store order related to missing hardware, physical damages, return exceptions, or tax exemptions, use the Shopify Hardware Store Orders contact form.

Shopify Hardware Store return policy

All hardware bought from Shopify comes with a 30-day return policy. If you want to return hardware to Shopify, then the return must be submitted before 30 days have passed as of the hardware delivery date.

If your order has passed the 30-day policy, then contact the manufacturer to inquire about the warranty.

After you return hardware to Shopify, it might take up to 10 business days for a refund to be processed.

Refer to the return policy in your country, and be sure to complete the correct return form for your country when returning an item:

CountryReturn policyReturn portal
Australia30-day return policyReturn portal
Canada30-day return policyReturn portal
European Union (EU)30-day return policyReturn portal
Ireland30-day return policyReturn portal
New Zealand30-day return policyReturn portal
Singapore30-day return policyReturn portal
United Kingdom30-day return policyReturn portal
United States30-day return policyReturn portal

Shopify Hardware Store warranties

All hardware purchased through the Shopify Hardware Store comes with a minimum 1 year manufacturer warranty. This warranty covers defects in manufacturing discovered during use of the product as recommended by the manufacturer. The warranty doesn't cover damage caused by misuse, abuse, unauthorized modification, improper storage conditions, lightning, or natural disasters.

First-party hardware warranties

First-party hardware warranty details:

  • Standard POS: 1-year warranty
  • POS Pro: 2-year warranty
  • Exception for "System Tampered" card readers: Contact Shopify Support for help if this message displays on your card reader.

First-party hardware includes the following items:

Third-party hardware warranties

The warranty periods for third-party hardware vary by manufacturer based on the original purchase date. If you need assistance locating your order details, then contact Shopify Support.

Merchants in Canada and the United States must contact the manufacturer directly for third-party hardware warranty claims. Review the following third-party manufacturer warranty resources in Canada and the United States:

View the devices on your Shopify POS network

You can access a list of hardware connected to your network in the Hardware section by tapping the Connectivity Icon icon.